Informa Client Relationship Manager Resume Example

Hired by: Informa

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Informa Client Relationship Manager Resume Example (Full Text Version)

Madison Davies

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Hard working and dedicated professional who excels at maintaining excellent customer satisfaction, building professional relationships, and providing beneficial advice to clients on any issues. Possesses great leadership skills, extensive communication skills, strong customer orientation, and significant ability to work well in a team.

Work experience

07/2018 - present, Revenue Analyst II, Granite Telecommunications, Quincy, MA, United States

Responsible for performing weekly, monthly, and quarterly revenue audits for the entire company using data management.
Demonstrate problem solving abilities for revenue inquiries and come to a determination.
Work with Business Intelligence team to develop and implement procedures which streamline the whole data management process.
Responds and resolves various company billing inquiries via email and/or telephone.

08/2016 - 07/2018, Premier Account Manager, Granite Telecommunications, Quincy, MA, United States

Was the one point of contact for clients and worked directly to ensure projects ran smoothly from kickoff call with sales/client to post campaign
Built custom project timeline for each project while continually tracked and communicated project status to all stakeholders
Worked with Granite Give's Back committee by reaching out to legislative members and VIP's to attend the annual company event: Saving by Shaving.
Awarded Employee of the Week for performing great work.

02/2017 - 12/2017, Street Team Member, Boston Globe Media, Boston, MA, United States

Responsible for representing major brands across New England including Anheuser-Busch, Miller, Coors, and Dunkin Donuts at corporate events.
Conducted onsite promotions with staff and handled clients and listeners of Radio BDC.
Performed all sorts of administrative tasks such as updating and managing listener database, set up/break down of events, and making sure the company truck was stocked with giveaway prizes.

Education

09/2011 - 05/2015, Communications, University of Southern Maine, Portland, ME, United States

Clubs and Societies: Women's Basketball Team, Alpha Xi Delta Sorority

Skills

Professional

Customer Orientation

Communication Skills

Leadership Skills

Microsoft Office, WordPress

Salesforce

Time Management

Strengths

Ability to prioritize

Attention to detail

Assessing the needs of customers

Client management

Communication

Volunteering

Volunteer, Boston Celtics Shamrock Foundation

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