Branch Customer Service Representative Resume Example

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Branch Customer Service Representative Resume Example (Full Text Version)

Ninna Arkko MSc.

E-mail: hello@kickresume.com
Telefón: 555-555-5555

SUMMARY

Experienced and dependable Branch Customer Service professional with a distinguished track record in the financial services industry, adept at providing exceptional assistance in fast-paced bank branch settings. Demonstrated commitment to resolving customers' financial concerns and enhancing the bank's reputation. Skilled in actively listening, swiftly resolving issues, and fostering strong, professional relationships with retail clients. Committed to adhering to bank protocols and cultivating customer loyalty. Exceptional performance in collaborative team settings and autonomously.

ACCOMPLISHMENTS

Branch Customer Service Representative, Versobank AS, Tallinn, Estonia
  • Achieved a 10% increase in cross-selling of bank products within one quarter through exceptional networking skills.
  • Successfully reactivated 100 dormant accounts by proactively contacting individuals and providing information on current promotions.
Branch Customer Service Representative, InBank AS, Tallinn, Estonia
  • Achieved Employee of the Month recognition three times throughout 2019: January, May, and September.

WORK EXPERIENCE

01/2013 - present, Branch Customer Representative, Versobank AS, Tallinn, Estonia
  • Assisted bank account holders in resolving common issues related to debit cards, credit, loans, and savings accounts.
  • Consistently met sales targets by promoting and selling financial products including credit cards, retirement accounts, insurance policies, and checkbooks.
  • Responded promptly to customer inquiries, assessed needs, and provided optimal solutions.
  • Managed daily operations in a high-volume banking environment, including collecting customer subscriptions and balancing cash, credit cards, and checks.
03/2000 - 02/2010, Procurement Manager, Westfield Corporation, London, United Kingdom
  • Provided expert guidance to customers in account opening and transaction processing
  • Evaluated, suggested, and executed adjustments to operational procedures to enhance efficiency across branch, region, and bank
  • Managed client inquiries via phone, offering updates on account balances and transaction statuses

EDUCATION

09/2001 - 06/2002, Master of Science in Banking and Finance, Tallinn University, Tallinn, Estonia
09/1998 - 08/2001, Bachelor’s Degrees in Accounting, Tallinn University, Tallinn, Estonia
  • Graduated in the top 5% of my class
  • Successfully completed Bachelor's Degrees in Accounting
  • Demonstrated exceptional academic performance
  • Excelled in accounting coursework
  • Received accolades for outstanding achievements in the field of accounting

SKILLS

Cash handling and Cash processing
Microsoft Package
Mail and Banking Software
Languages
Estonian
English
German

Strengths

  • Strong verbal, written and interpersonal communication skills.
  • Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy. 
  • Ability to perform interest calculations and account adjustments. 
  • Ability to manage multiple tasks/projects and deadlines simultaneously. 

Hobbies

One of my true loves is gardening
A keen interest in classic films
Enjoy drawing, painting, and sketching

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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