IT Support Engineer at Egyptian Arab Land Bank Resume Sample

Hired by: Egyptian Arab Land Bank

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IT Support Engineer at Egyptian Arab Land Bank Resume Sample (Full Text Version)

Abdullah Abbas

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

A confident and reliable IT support engineer with five years extensive practical experience of working with computers and resolving any support issues that are raised to the service desk.
Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.
Monitor, track and audit all assets moves and changes accurately and efficiently in accordance with contract requirements.
An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
Sharing the knowledge and work collaboratively to provide right solutions to customers .
Now looking to further an already successful career by working for an ambitious and expanding company.

Education

09/2008 - 05/2014, Bachelor, Information Systems, Faculty of Computers and Informatics (Suez Canal University), Ismailia, Egypt

Grade: Good
Graduation Project: E-Management of Agricultural Resources

Work Experience

09/2016 - present, IT Support Enginner, Suez Canal Container Terminal, Port Said, Egypt

Provides Technical assistance to users and oversees a help desk for users, optimizing customer service during the shift.
Operates and maintains the IT environment that contains and not limited to (Active directory, Exchange, Backup, TOS support...etc).
Repair of Hardware and software packages.
Responsible for the entire IT installation during the shift.
Address problems and software suggestion for changes to IT Team Leaders. Maintain IT assets inventory and SW licenses .
Have solid experience in a most of VMT devices maintenance.
Ensuring all faults are progressed & cleared within SLA and maintain ITIL process.
Monitor the network during shifts to ensure performance and high availability and protect against security risks.
Configuration Windows Server 2012 & Windows Server 2016.
Deal and interact with AD, DNS, DHCP and GP components.
Deal with Cisco wireless controller.
Administration and Configuration of Service Desk Ticketing System.
Create documentations for the company's SOPs and create reports to measure team's KPI.
Providing remote desktop support for users.

04/2015 - 09/2016, Import & Export Controller, Suez Canal Container Terminal, Port Said, Egypt

The Physical and documentary control of truck entry and exit from the terminal and the inspection of containers for damage and seals when required after confirmation from governmental authorities and shipping lines.
Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Followed SOPs with all customer account actions and data management to keep consistent service level.

12/2013 - 04/2015, Oracle Database Developer, Freelancing, Port Said, Egypt

Implementing the data model required by the application.
Creating schema objects and implementing rules for data integrity.
Choosing a programming environment for a new development project.
Writing server-side PL/SQL or Java subprograms and client-side procedural code that use SQL statements.
Instantiating applications in different databases for development, testing, education, and deployment in a production environment.

Courses & Certificates

04/2010, Oracle Developer 10g

09/2018, ITIL Foundation V3, IT Egypt CORP.

11/2018, Installation, Storage, and Compute with Windows Server 2016 (20740), IT Egypt CORP.

12/2019, Lean Level 1, APM Terminals

02/2020, Lean Level 2, APM Terminals

02/2020, Problem Solving, APM Terminals

Skills

Languages skills

Arabic

English

Computer Skills

Active Directory

Technical Support

Service Desk

SQL

Exchange

MS Products

Interpersonal Skills

Customer Service Skill

Written and Verbal Communication

Problem Sloving

Creativity

Good Team Player

Adaptability

Strengths

In-depth knowledge of hardware and software

Strong customer service ethos

Enthusiasm for continual learning

Strong Communication Skills

Excellent Organizational Skills

Patience

Flexible/Adaptable

Responsible

Hobbies

Video Games

Football

Tennis

Internet Searching

Reading

Netflix

Music

Achievements

Employee of The Month (Aug 2020)

Volunteering

09/2013 - 05/2014, Data Entry, The Triple Effect, Ismailia, Egypt

I have organized many blood donation events at University, and my role was to record data of donors.

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