System Support Specialist Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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System Support Specialist Resume Example (Full Text Version)

Samuel Tamminen

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Highly motivated and results-oriented System Support Specialist with over 2 years of proven experience in troubleshooting system issues, assisting colleagues and clients, and setting up new user accounts. Holds a Computer Science & Information Systems degree from a reputable university. Possesses outstanding communication skills, exceptional time management abilities, and a strong track record of excelling both independently and within a team environment.

Work experience

06/2017 - 06/2019, System Support Specialist, Amedisys, Inc., Paris, France

Provided technical assistance to clients, diagnosed and resolved system problems
Monitored system performance, produced workflows, created and configured user accounts, maintained hardware and software
Administered networks, improved network performance by 35% within one year
Developed applications and software tools, actively participated in weekly team meetings with managers
Recognized as Employee of the Month for consistent high-quality performance

Education

09/2013 - 05/2017, Computer Science & Information Systems, Sorbonne University, Paris, France

Achieved a GPA of 3.98, ranking in the top 5% of the program
Awarded the Academic Excellence Award in 2016
Engaged in Engineering Society, Marketing Society, and TEDx Club as active member

09/2009 - 05/2013, High School, Eiran Aikuislukio, Helsinki, Finland

Achieved graduation with Distinction (Grade 1 - A/excellent equivalent) in all 4 subjects
Awarded the 2013 Best Graduate Award
Actively participated in Computer Club, Math Society, and Table Tennis Club

Skills

Languages

Finnish

English

French

Computer Skills

Microsoft Office

Mikogo, Zendesk

LiveAgent, ServiceGuru

Java, HTML

Interpersonal Skills

Analytical Skills

Communication Skills

Problem-solving

Teamwork

Time Management

Volunteering

09/2015 - 05/2016, Class Representative, Sorbonne University, Paris, France

Certificates

09/2018, Certified System Administrator, Microsoft Learning

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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