Operations Assistant at The Schott Foundation Resume Sample

Hired by: The Schott Foundation

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Operations Assistant at The Schott Foundation Resume Sample (Full Text Version)

Samantha Rusell

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.kickresume.com

Profile

As a highly motivated and compassionate individual, I possess a fervent commitment to enhancing the lives of others. With a demonstrated track record of over 7 years in business operations, I have excelled as a senior technical instructor for remote, startup workforces. My expertise spans an array of industries involving teaching, technology, legal, and travel. I am a results-driven professional who approaches challenges with an unwavering resolve to achieve success.

Experience Highlights

Operations and Administration:

● Over five years of developing, recommending, implementing, and monitoring operations-related

systems, policies, and procedures.

● Financial oversight linked to employee expenses and reimbursements, accounts payable and

receivable, payroll delegation, and vendor and consultant contracts.

● Assisted in researching and registering critical business needs such as a minority-owned corporation,

operating in other countries, and taxes. Recent experience in nonprofit-related research for grants,

fundraising, and ocean conservation project-specific research.

● Event planning encompassing conference participation, company retreats, and all-hands meetings in domestic

and international locations.

● Act as a professional liaison between multiple levels of employees, stakeholders, clients, and external

contacts.

● Highly adept at administrative functions embracing calendar and travel management, agenda preparation,

note-taking, inbox supervision, and regulation.

Project Management:

● Create, prioritize, manage, and document assigned projects using various programs to standardize

project tracking and documentation (including Trello, Basecamp, Asana, Jira, and Salesforce).

● Facilitate meetings with key leaders and join forces with project teams to guarantee timely

decision-making and effective communication between stakeholders at all levels.

● Coach and empower teams while providing transparency to the connection between measurable

outcomes, plans, and delivered work.

● Actively completing coursework in both SCRUM and Agile project management methods.

Recruiting and Training:

● Draft and post job descriptions to applicant tracking systems and follow candidates through the hiring

pipeline.

● Conduct interviews, assess interviewees, and supply assessments for continuing candidates or

notifications for those not moving forward.

● Three years of experience identifying course needs, designing, and implementing materials for

webinars, on-demand, in-person, and virtual training in technology and marine conservation.

● Experienced technical writer skilled at crafting internal and user-facing support and learning

documentation.

● Execution and hosting of virtual meetings, webinars, onboarding, and training sessions for large and small groups.

Work Experience

12/2022 - 05/2023, Operations Coordinator, MCEC INNOCEANA (NONPROFIT), Remote

Supervised the main reception area at MCEC, securing a welcoming environment for both employees and visitors.
Facilitated communication between vendors, customers, and cross-functional teams.
Oversaw the onboarding and training of volunteers, interns, and new employees.
Updated experience and course handbooks, forms, and internal templates to ascertain accurate and current information.
Teamed up with marketing to promote special experiences and promotions.
Led scuba diving and snorkeling experiences, presenting engaging and informative content on nature, history, species encountered, and ongoing research/conservation and education projects at MCEC.

2021/04 - 2022/11, Lead Technical Instructor, QMULOS, Remote

Spearheaded the compilation, analysis, design, development, and delivery of captivating courses for Qmulos Q-Audit and Q-Compliance applications.
Achieved a 200% increase in training-linked revenue within the first six months of assuming the role of Lead Technical Instructor.
Offered comprehensive technical and educational support throughout the learning process, garnering frequent praise for exceptional patience and commitment to ensuring participants' comfort and comprehension.
Managed complex training department projects, inclusive of new course development and active collaboration with stakeholders and subject matter experts (SMEs).

08/2018 - 03/2021, Senior Technical Instructor, FUNCTION1, Remote

Initiated the development and execution of the Splunk training program, delivering comprehensive instruction for a diverse audience ranging from novice to advanced skill levels.
Employed effective project management techniques, assuring timely and successful completion of all courses.
Developed customized courses based on specific student needs, including the highly sought-after week-long Splunk boot camp course.
Garnered consistently positive feedback from students, commending both the quality of the course content and my instructional prowess.
Collaborated closely with cross-functional teams to identify knowledge gaps, implement targeted training solutions, and devise effective marketing strategies.

08/2015 - 03/2021, Operations Associate, FUNCTION1, Remote

Designed, developed, and carried out an employee satisfaction initiative for a team of over 50 members, resulting in increased employee retention rates, overall work satisfaction, and a more inclusive workplace culture.
Conducted follow-up data analysis which confirmed the positive impact of the program on employee morale and satisfaction.
Constructed and expedited an employee performance review process, providing team members with clearer direction on learning path options and requirements for promotion.
Interfaced with various departments and team members to define and cultivate a strong company culture.
Guided multiple culture-building initiatives, incorporating the Wellness Program, mentorship programs, and lunch and learn sessions.

Education

Bachelor of Arts, History, California State Polytechnic University

Master of Arts, Social Studies Education and History, University of North Carolina, Pembroke

Skills

Languages

Spanish

Technical Proficiencies

Project Management Tools

Applicant Tracking Systems (ATS)

Learning Managements Systems (LMS)

Microsoft Office and Google Suite

Web Conferencing Tools

Splunk

Salesforce

Position Overview:

As an Operations Assistant, you will support the smooth functioning of daily operations within an organization. Your role will involve assisting with administrative tasks, maintaining records, and coordinating logistical activities. You may also help with inventory management, data entry, and communication with vendors or clients. Strong organizational skills, attention to detail, and the ability to work efficiently in a team are essential in this role as a reliable operations assistant, contributing to the overall efficiency and success of the organization's operations.

Company Overview:

The Schott Foundation for Public Education is a dedicated organization committed to advancing education equity and justice. With a focus on racial and social justice, Schott strives to ensure that every child has access to a quality public education, regardless of their background or zip code. Through strategic partnerships, advocacy, and grant-making, Schott aims to dismantle systemic barriers and create inclusive learning environments. With a vision for a future where all students can thrive, The Schott Foundation remains steadfast in its pursuit of educational equity for every child.

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