Technical Support Engineer Resume Sample

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Technical Support Engineer Resume Sample (Full Text Version)

Alison Ettell

Address: 99999, Oslo, Norway
Nationality: French
Date of birth: 1993-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999
Web: www.kickresume.com

Languages

Languages
French
English
Italian
Norwegian

Skills

Computer skills
PHP
SQL
C++
JavaScript
HTML / CSS
Softwares
SQL Server
SalesForce
Atlassian Jira / Confluence
MS Office / LibreOffice
Active Directory
OS
Windows ( XP to 10 )
Linux
Android
Mac OS
Soft skills
Communication
Teamwork
Flexibility
Learning capacity

Education

09/2010 - 06/2012, IT HND, University of Technology of Bordeaux, Bordeaux, France
  • Attained comprehensive knowledge in IT through specialized coursework encompassing programming in multiple languages, project management, teamwork, communication, and legal principles.
09/2007 - 06/2010, Baccalauréat ( 'A' Levels ), Lycée Maine de Biran, Bergerac, France
  • Attained Baccalauréat SSI, the French equivalent of 'A' Levels, with a focus on Mathematics, Physics, and Engineering Sciences.

Experience

07/2017 - present, Support Engineer, Xeneta AS, Oslo, Norway
  • Developed a brand-new and scalable support architecture for a rapidly expanding company.
  • Created custom reports tailored to individual customer needs.
07/2016 - 06/2017, Technical Support Analyst, Blue Tree Systems Ltd, Galway, Ireland
  • Provided phone and ticket support to Blue Tree Systems customers
  • Conducted technical analysis by researching previous cases, managing Active Directory, and executing SQL queries to databases
06/2014 - 06/2016, SAP Business ByDesign Support engineer, SAP SSC (Ireland) Ltd, Galway, Ireland
  • Provided phone and ticket technical support to SAP Business ByDesign Customers for SAP SSC (Ireland) Ltd. in Galway, Ireland while onsite at CPL Solutions Ltd.
  • Conducted solution search in internal documentation to resolve customer issues effectively.
  • Performed technical analysis to troubleshoot and resolve complex technical problems.
  • Facilitated efficient communication and interfacing between developers and end customers to ensure timely and accurate resolution of issues.
09/2013 - 05/2014, French EA Gaming agent, Concentrix Ltd, Belfast, United Kingdom
  • Delivered exceptional phone and email technical support to French-speaking EA customers.
  • Utilized strong communication skills to troubleshoot and resolve technical issues promptly.
  • Demonstrated proficiency in providing professional and efficient customer service in a fast-paced environment.
04/2012 - 06/2012, Intern, Les Papillons Blancs de Bergerac, Bergerac, France
  • Completed a work placement at Les Papillons Blancs de Bergerac in Bergerac, Dordogne, France
  • Contributed to website development for a charity organization dedicated to providing employment opportunities for individuals with intellectual disabilities.

Hobbies

Languages
History
Cooking

Cognitive traits

Planning Speed - 91%
Planning Efficiency - 64%
Flexibility Adjustment Speed - 52%

Emotional traits

Effort for High Reward - 67%

Social traits

Learning from Mistakes Well - 89%
Learning from Mistakes Quickly - 55%

Strengths

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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