Technical Support Engineer Resume Sample

Land your dream job and learn to write your own resume with this expertly drafted Technical Support Engineer resume sample. Copy and paste this resume example at no cost or alter it with ease in our easy-to-use resume maker.

Rewrite Sample with AI

Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

Created with

Previous sample

Desktop Support Technician Resume Example

Technical Support Engineer Resume Sample

Created with

Next sample

Previous sample

Next sample

This resume was written by our experienced resume writers specifically for this profession. Create your resume now or edit this resume example.

Was this sample helpful? Rate it!

Average: 4.6 (25 votes)

Technical Support Engineer Resume Sample (Full Text Version)

Alison Ettell

Address: 99999, Oslo, Norway

Nationality: French

Date of birth: 1993-14-04

Email address: hello@kickresume.com

Phone number: 999-999-9999

Web: www.kickresume.com

Languages

French

English

Italian

Norwegian

Skills

Computer skills

PHP

SQL

C++

JavaScript

HTML / CSS

Softwares

SQL Server

SalesForce

Atlassian Jira / Confluence

MS Office / LibreOffice

Active Directory

OS

Windows ( XP to 10 )

Linux

Android

Mac OS

Soft skills

Communication

Teamwork

Flexibility

Learning capacity

Education

09/2010 - 06/2012, IT HND, University of Technology of Bordeaux, Bordeaux, France

Attained comprehensive knowledge in IT through specialized coursework encompassing programming in multiple languages, project management, teamwork, communication, and legal principles.

09/2007 - 06/2010, Baccalauréat ( 'A' Levels ), Lycée Maine de Biran, Bergerac, France

Attained Baccalauréat SSI, the French equivalent of 'A' Levels, with a focus on Mathematics, Physics, and Engineering Sciences.

Experience

07/2017 - present, Support Engineer, Xeneta AS, Oslo, Norway

Developed a brand-new and scalable support architecture for a rapidly expanding company.
Created custom reports tailored to individual customer needs.

07/2016 - 06/2017, Technical Support Analyst, Blue Tree Systems Ltd, Galway, Ireland

Provided phone and ticket support to Blue Tree Systems customers
Conducted technical analysis by researching previous cases, managing Active Directory, and executing SQL queries to databases

06/2014 - 06/2016, SAP Business ByDesign Support engineer, SAP SSC (Ireland) Ltd, Galway, Ireland

Provided phone and ticket technical support to SAP Business ByDesign Customers for SAP SSC (Ireland) Ltd. in Galway, Ireland while onsite at CPL Solutions Ltd.
Conducted solution search in internal documentation to resolve customer issues effectively.
Performed technical analysis to troubleshoot and resolve complex technical problems.
Facilitated efficient communication and interfacing between developers and end customers to ensure timely and accurate resolution of issues.

09/2013 - 05/2014, French EA Gaming agent, Concentrix Ltd, Belfast, United Kingdom

Delivered exceptional phone and email technical support to French-speaking EA customers.
Utilized strong communication skills to troubleshoot and resolve technical issues promptly.
Demonstrated proficiency in providing professional and efficient customer service in a fast-paced environment.

04/2012 - 06/2012, Intern, Les Papillons Blancs de Bergerac, Bergerac, France

Completed a work placement at Les Papillons Blancs de Bergerac in Bergerac, Dordogne, France
Contributed to website development for a charity organization dedicated to providing employment opportunities for individuals with intellectual disabilities.

Hobbies

Languages

History

Cooking

Cognitive traits

Planning Speed - 91%

Planning Efficiency - 64%

Flexibility Adjustment Speed - 52%

Emotional traits

Effort for High Reward - 67%

Social traits

Learning from Mistakes Well - 89%

Learning from Mistakes Quickly - 55%

Strengths

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

Edit Sample

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.

Create Resume With AI