Customer Service Officer Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Customer Service Officer Resume Example (Full Text Version)

Nikola Batur

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Experienced and committed Customer Service Officer skilled in overseeing various customer service operations, adept at resolving customer issues, and proficient in promoting new offerings. Holds a Business Administration degree from a reputable institution and excels at maintaining composure under pressure. A strong communicator with a professional demeanor and exceptional time management abilities.

Work experience

08/2017 - 08/2019, Customer Service Officer, Enterprise Community Partners, Inc., Atlanta, GA, United States

Collaborated with customers to enhance their experience and effectively resolved any customer concerns.
Oversaw various customer service operations, advocated for the company's offerings, prepared monthly reports, and delivered presentations to leadership.
Formulated and executed new policies resulting in a substantial 14% improvement in customer satisfaction in 2018.
Managed incoming calls, emails, mail, and completed administrative duties as delegated by superiors.
Acknowledged by company executives for outstanding performance.

Education

09/2013 - 05/2017, Business Administration, Lancaster University, Lancashire, United Kingdom

Achieved First Class Honours, ranking in the top 15% of the Programme
Awarded the 2016 Academic Excellence Award
Participated in Clubs and Societies including Business Club, Psychology Society, and Tennis Club.

09/2009 - 05/2013, High School, First Private Gymnasium, Varazdin, Croatia

Achieved 1st prize in the National Aerobics Competition, earning the prestigious 2012 Principal's Award
Participated in Aerobics Club, Astronomy Society, and Physics Society as extracurricular activities

Skills

Languages

Croatian

English

German

Computer Skills

Microsoft Office

Freshdesk, Zoho Desk

FreshService, Zendesk

LiveAgent, HelpScout

Life Skills

Ability to Work under Pressure

Communication Skills

Complaint Handling

Detail-oriented

Organizational Skills

Teamwork

Time Management

Volunteering

09/2015 - 05/2016, Vice President, Lancaster University Tennis Club, Lancashire, United Kingdom

Certificates

03/2019, Certified Customer Experience Professional, Customer Service Institute of United Kingdom

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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