Customer Service Advisor Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

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Customer Service Advisor Resume Example (Full Text Version)

Darina Vasiljevic

Address: 140 Holgate Rd, DN22 1EU, Nottingham, United Kingdom

Email address: darinavasiljevic@gmail.com

Phone number: 070 5565 1909

Profile

Accomplished Customer Service Advisor with a proven track record of delivering top-notch service and satisfaction to clients. Skilled in effectively resolving customer inquiries, complaints, and issues while meticulously maintaining records and documentation. Adept at thriving in high-pressure, fast-paced settings and adept at prioritizing tasks and managing time efficiently.

Work experience

06/2016 - 04/2019, Customer Service Advisor, Omada Corporation, Nottingham, United Kingdom

Communicated with customers via phone or email to resolve product issues, ensuring exceptional customer satisfaction.
Managed customer complaints and maintained records, while presenting new products to potential clients.
Assisted colleagues, coordinated technician schedules, and managed email correspondence to ensure efficient and timely completion of tasks within budget.
Implemented new processes and procedures to enhance the quality and efficiency of customer service.
Recognized as Employee of the Month for outstanding performance.

Education

09/2012 - 05/2016, Business & Management, University of Nottingham, Nottingham, United Kingdom

Achieved First Class Honours, ranking in the top 5% of the programme
Participated in clubs and societies including Entrepreneurship Society, Swimming Club, and TEDx Club.

09/2008 - 05/2012, High School, First Kragujevac Gymnasium, Serbia, Kragujevac

Achieved graduation with Distinction, earning Grade 1 (equivalent to an A/excellent) in all four subjects.
Participated in Business Club and Chess Club.

Skills

Languages

Serbian

English

Spanish

Computer Skills

Microsoft Office

Freshdesk, Zoho Desk

LiveAgent, ServiceGuru

Dimelo Digital

Interpersonal Skills

Ability to Work under Pressure

Complaint Handling

Communication Skills

Organisational Skills

Teamwork

Time Management

Volunteering

06/2015 - 08/2015, English Tutor, EF Education, Guilin, China

Certificates

08/2017, Certified Customer Service Manager, The Customer Service Institute

11/2015, Driving Licence, Driving School

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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