Catering Specialist at Freebirds Resume Sample

• Interact with employees and customers to create a positive atmosphere and resolve issues in an effective and efficient manner.
• Having an ability to keep calm under pressure, maintaining the best standards of service.
• Able to step in and work any position in either location when needed.
• Known for producing a high achieving work environment and for streamlining efficiency.
• Meet or exceed store and catering sales and profit targets by inspiring consumer loyalty.
• Operation of Point of Sale systems with a focus on accuracy and efficiency.
• Responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and execution for catering.
• Counted cash drawers and made bank deposits.
• Coordinate sales promotions and provide sales targets for catering.
• Increased annual revenue in the catering department.
• Oversee all aspects of each catered event (set-up, clean-up, follow-up).
• Oversee all catering receipts, bills and invoices .
• Coaching and development.
• Maintain store set up and daily operations through schedule optimization and delegation.
• Hired, trained and developed a team of sales professionals, resulting in a 20% increase in sales.
• Able to fill in as a store General Manager on an emergency basis.
• Reported directly to the Vice President of Sales and worked in tandem with other Regional Catering Directors to share ideas and to restructure the catering protocols.

• Communicate with the management team on a regular basis to ensure that all aspects of events are being handled by the appropriate area.
• Efficiently resolved operational problems or concerns to the satisfaction of all involved parties.
• Oversee all aspects of each catered event (set-up, clean-up, follow-up).
• Pick up the necessary items for each event.
• Maximizing all business opportunities to drive sales.
• Provided prompt, courteous and reliable service with a customer focused attitude.

I foster puppies or dogs with special needs for Austin Pets Alive as needed, as well as implement any and all training or medical needs. I also build profiles for the fosters and market them to help them find their happily ever after.

512-348-9320

801-550-0994