Service Administrator Resume Sample

Hired by: Clean NRG

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Service Administrator Resume Sample (Full Text Version)

Ellen Cuomo

Address: Elouera, CITY BEACH WA

Email address: hello@kickresume.com

Phone number: +999 999 999

Profile

A motivated and effective employee with 15+ years experience providing administrative and clerical support in a high-volume office environment. Customer-focused approach with the ability to resolve complex clerical problems. Proficient in MS Office, and CRM and ERP systems.

Work experience

05/2015 - 02/2017, Service Administrator, ARA Fire, Balcatta WA

Answered all incoming telephone calls.
Invoicing for service, minor works and construction.
State contact for invoice queries and dispute resolution.
Data entry and setting up of new contracts and accounts in Loc8 and Levesys.
Administering of large service contracts - invoicing and reporting.
Ad-hoc administration duties as required - manuals, labels, filing.

11/2013 - 12/2014, Service Administrator, National Fire Solutions (TYCO), Rivervale WA

Answered all incoming telephone calls, including dispatching technicians if required.
Improvements to service EMS through my extensive knowledge of both the financial and operational sides of the service department.
Assisted national finance team with receipting and reconciled accounts in Pronto Xi.
Setup of all new service contracts in EMS.
All service department invoicing - including the pricing of reactive works and call outs.
Administered three major government contracts.
Accounts payable online purchase order approval and completion.

05/2012 - 10/2013, Accounts Receivable, National Fire Solutions (TYCO), Maddington WA

Demonstrated ability to reduce aged debt by addressing all invoicing queries with urgency and implemented strategies to improve billing accuracy.
All service and minor works invoicing, including accounts and contract reconciliations.
Assisted national finance team with receipting and contract retention queries.
Exporting of data from ERP/EMS to Excel; using "Vlookup" and "Pivot Tables" to create reports for client and management.
Credit request documentation for management approval.
Assisted the company accountant with end of month reporting and general ledger reconciliation, involving posting general journal entries.

10/2007 - 05/2012, Accounts Receivable, National Fire Solutions, Maddington WA

High volume data entry of supplier and debtor invoices.
Daily cash receipting and bank reconciliations, cash handling and banking.
Tender preparation using Adobe Acrobat Pro.
Service, minor works and construction invoicing.
Handled all invoice related queries.
Assisted the company accountant with end of month reporting and general ledger reconciliation.
Relief payroll for over over 100 employees with complex entries to comply with the company EBA.

Education

02/1996 - 06/2000, Psychology, Edith Cowan University, Joondalup WA

Hobbies

Exploring distant lands

Getting lost in a good book

Capturing moments

Feeling the music

Every kind of sport

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