Front Desk Manager Resume Sample

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Front Desk Manager Resume Sample (Full Text Version)

Jill Pattyn

Address: Route de Neufchateau 16, 8587, Kortrijk, Belgium
Email address: jillpattyn@gmail.com
Phone number: 0493 28 59866

Profile

Professional and results-oriented Front Desk Manager with expertise in delivering exceptional customer service, overseeing all aspects of the Front Office department, and mentoring and supervising team members. Demonstrates strong communication abilities, adeptness at thriving in high-pressure environments, and exceptional time management skills. Actively seeking a Front Desk Manager role with a forward-thinking organization.

Work experience

07/2017 - 03/2019, Front Desk Manager, AmSurg, Inc., Kortrijk, Belgium
  • Oversaw all aspects of Front Office department
  • Managed payment processing, website updates, and responding to inquiries from employees and clients
  • Trained and supervised new staff, conducted data entry reviews
  • Participated in weekly team meetings with fellow managers
  • Successfully handled financial reporting for a company generating annual revenue exceeding 1.2 million euros.
06/2015 - 06/2017, Front Desk Manager, Oath, Inc, Kortrijk, Belgium
  • Oversaw and directed front desk operations, warmly welcoming clients and partners, and addressing their needs efficiently.
  • Delivered exceptional customer service, adhering to company policies and procedures at all times.
  • Managed document maintenance and generated detailed sales reports.
  • Recognized as Employee of the Month three times for consistently outstanding performance.

Education

09/2011 - 05/2015, Business & Management, HEC Paris, Paris, France
  • Achieved First Class Honours with a GPA of 3.98
  • Engaged in various clubs and societies such as the Marketing Society, Science Club, and Riding Club
09/2007 - 06/2011, IB Diploma Programme, Ecole du Jury, Kortrijk, Belgium
  • Completed IB Diploma Programme with Distinction, achieving Grade 1 (A/excellent equivalent) in all subjects.

Skills

Languages
German
English
French
Japanese
Computer Skills
Microsoft Office
eZee Frontdesk
Maestro PMS, RDPWin
Frontdesk Anywhere
Interpersonal Skills
Ability to Work under Pressure
Communication Skills
Good Team Player
Leadership Skills
Problem-solving
Time Management

Volunteering

09/2012 - 11/2012, Street Fundraiser, Organisation for the Prevention of Blindness, Paris, France

Certificates

05/2016, Certified Front Desk Supervisor, French Hotel & Lodging Educational Institute
03/2013, Driving Licence, Driving School

Hobbies

Exploring distant lands
Getting lost in a good book
Every kind of sport

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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