Client Success Manager at Shopify Resume Sample

• Brought in $926k+ in sales by building strong relationships with 14 clients and solving unique challenges
• Increased adoption for customers by identifying opportunities for improvement and making recommendations
• Acquired complex accounts like Vanderbilt University by building meaningful relationships with multiple stakeholders.
• Daily activities include: Account management & audits, problem solving, technical calls, escalating client needs to internal teams

3Skills was created to support international students as they transition into the Canadian job market. Our company provides training on LinkedIn optimization, resumes and interview role-plays to help our students become the most employable version of themselves.

Result: 29 Full-Time, 9 Part-Time jobs filled adding $1.4 Million to Canadian Economy (total income of our students to date)

Responsibilities include:

• Building strong relationships with companies, recruiters & our students
• Creating training material and content informed by industry trends and customer feedback
• Building & coordinating digital marketing efforts including Facebook Ads, Google Adwords, SEO
• Being customer-focused to ensure our online course is equipping them for the real world

Simutech Multimedia is a troubleshooting training simulation for electrical workers in manufacturing. The program allows workers to enhance troubleshooting skills in a simulated environment which reduces the risk of injury and helps companies maintain uptime.

• Exceeded targets by achieving 133% quota in Q4 2017. Brought in $200k ARR in new business.
• Managed Fortune 500 clients: Shell, Marathon Petroleum, Halliburton and Mid-Market customers.
• Built strong relationships with multiple stakeholders by gaining deep understanding of their challenges.
• Responsible for full sales cycle, account mapping, account management and escalation of client requests & technical issues

Purple Forge was a mobile app developer focused on helping not-for-profit associations and local governments increase the engagement

• Responsible for full sales cycle from prospecting to account management
• 50+ cold calls daily, 510+ meetings. $45K in sales.

Varsity Soccer Scholarship

MyChurch Canada is a local non-denominational church that meets weekly with +700 members and 300+ volunteers.

• Responsibilities include: recruiting, scheduling & training team of 54 volunteers, organizing weekly events, public speaking, project management
• Organized events for 180+ young adults at TD Place, Summer Camp for 40+ teenagers
• Oversee weekly campus initiatives at uOttawa and Carleton University