Community Health Worker at Vanderburgh County Health Department Resume

• Built customer loyalty via friendly interactions and memorizing regular’s orders.
• Educated customers on Stars reward program.
• Prepared and fulfilled orders.
• Practiced suggestive skills by soliciting customers to buy additional items.
• Used a register system--handling cash, credit, and mobile pay transactions.
• Encouraged repeat sales by informing customers about their current reward status and upcoming promotions.
• Performed closing standard operating procedures.

• Gathered regional data, analyzed for billable activities, and processed payroll.
• Prepared data for monthly reports to Indiana Dept. of Child and Family Services.
• Communicated efficiently with staff to swiftly resolve any discrepancies in the regional billable activity data or in processing payroll.  

• Developed and maintained strong relationships with both clients and realtors.
• Pre-qualified and educated clients on the types of mortgage products available to them.
• Brought in new business via cold calling and sending For Sale By Owner letters.
• Attended Local BNI Chapter as company representative.

• Prepared and completed orders for delivery or pickup.
• Entered data and daily numbers into Excel for both the Purchasing and Operations Managers to review.
• Obtained Forklift certification. Stocked pallets of shipped materials.
• Checked and received merchandise into warehouse.
• Inspected goods and filed any necessary damage reports.
• Ensured accurate count of stock received to stock on purchase order.

• Assisted students by resolving general academic questions.
• Performed a variety of clerical and administrative duties.

• Supervised/maintained a tidy environment in home décor and dressing rooms.
• Utilized a POS system; handled cash, check, and credit/debit transactions.
• Highlighted features of company credit card to customers at each sale and assisted in the application and approval process to establish a new line of credit at POS.

• Generated leads who were potential clients via cold-calling local citizens.
• Consistently met or exceeded monthly sales goals.
• Assisted agents in various clerical duties as assigned.

• Summa Cum Laude//Departmental Honors
• Member of Golden Key International Honour Society and Phi Beta Kappa.
• Freshman Orientation Team Leader of the Year Award
• Sociology Club: Treasurer
• Student Ambassador: attended 'Get To Know Us!' nights for high school students and parents.
• For Unity and Service In Our Neighborhood (FUSION) Annual Community Service Project: Site Leader.

Served as an ambassador for the University. Facilitated the transition of incoming Freshmen students via mentorship during their first academic year. Participated in ongoing professional and leadership trainings.

Increased social media following by 50% in nine months. Maintained online presence running the largest public updating account using various social networks including Facebook, Twitter, Instagram, and Tumblr.  

A comprehensive training program focused on preventing, de-escalating, and being able to able to perform safe crisis management. It is trauma-sensitive in design and meant to assist staff with responding to the needs of all individuals and particularly with the needs of the most challenging.

This training teaches a proactive approach to de-escalation and safety strategies to be used for crisis management. It also includes verbal de-escalation training which focuses on early identification, understanding underlying context of the messages, and using effective responses to diffuse the situation. Self-Protective techniques are taught as well.