Hotel Concierge Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Hotel Concierge Resume Example (Full Text Version)

Ivan Despotovic

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Highly professional and detail-oriented Hotel Concierge with exceptional communication skills and a strong emphasis on guest service. Recognized for outstanding performance, including successfully managing events and efficiently resolving guest complaints. Winner of the Employee of the Month Award, adept at thriving in fast-paced environments.

Work experience

09/2018 - present, Hotel Concierge, Marriott International, Inc, London, United Kingdom

Delivered exceptional guest service, ensuring guests' needs and hotel standards were consistently met.
Coordinated travel arrangements, managed baggage, responded to guest inquiries, and warmly welcomed guests upon arrival and departure.
Orchestrated various events, oversaw mail distribution, and actively engaged in weekly team meetings with Hotel Managers to enhance service quality.
Managed guest complaints, handled incoming calls, responded to emails, and executed clerical tasks as required.
Recognized as Employee of the Month for outstanding performance.

Education

09/2014 - 05/2018, High School, Ninth Belgrade Gymnasium, Belgrade, Serbia

Participated in Basketball Club, Fitness Club, and Volleyball Club
Engaged in various activities and events within each club
Demonstrated teamwork and leadership skills through participation in club activities

Skills

Languages

Serbian

English

Chinese

Computer Skills

Microsoft Office

Cloudbeds, Maestro PMS

Frontdesk Anywhere

eZee Frontdesk

Interpersonal Skills

Communication Skills

Multitasking

Outgoing

Physical Stamina

Problem-solving

Teamwork

Time Management

Volunteering

09/2015 - 05/2018, Class Treasurer, Ninth Belgrade Gymnasium, Belgrade, Serbia

Certificates

09/2017, Driving Licence, Driving School

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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