Telephone operator Resume Sample

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Written by Tomáš Ondrejka

Co-Founder and CMO

Feb. 29, 2024

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Telephone operator Resume Sample (Full Text Version)

Amelia Davis

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.kickresume.com

Education

09/2013 - 2017, Edward R. Murrow High School, Brooklyn, United States

Graduated with Distinction (Grade 1- A/ Excellent equivalent in all 5 subjects)
Activities: TEDx Club, Economics Society, Art Society, Swimming Club

Work Experience

04/2020 - present, Telephone operator, Teleperformance, Paris, France

Efficiently handled a large influx of incoming calls, delivering prompt and precise information to customers and guaranteeing a favorable initial interaction.
Demonstrated outstanding multitasking skills by swiftly and accurately transferring calls to the relevant departments, resulting in minimal wait times for customers.
Resolved customer inquiries and issues in a prompt and professional manner, utilizing active listening and problem-solving abilities to achieve utmost customer satisfaction.
Maintained precise and up-to-date call logs and records, documenting customer interactions and offering valuable insights for enhancing call center operations.

07/2017 - 03/2020, Telephone operator, Concentrix, California, United States

Efficiently managed a high volume of incoming calls by promptly answering and transferring calls to appropriate departments, resulting in improved customer satisfaction ratings.
Implemented a streamlined call logging system, resulting in a 15% reduction in call wait times and increased overall efficiency for the team.
Collaborated with team members to develop and maintain a comprehensive knowledge base of company products and services, enabling quick and accurate responses to customer queries.

Skills

Languages

English

French

Spanish

Computer Skills

VoIP

HubSpot

Microsoft Word

Microsoft Excel

Zendesk

Certificates

2019, Customer Service Certification

Strong effective communication, problem-solving, and conflict resolution minor
First Class Honours (Top 5% of the Programme)

Strengths

Excellent communication

Strong multitasking

Customer service-oriented

Quick problem-solving

Efficient call handling

Detail-oriented

Hobbies

Getting lost in a good book

Feeling the music

Cultivating plants

Position Overview:

As a Telephone Operator, you play a pivotal role in connecting callers to their intended destinations, providing assistance, and ensuring efficient communication within an organization or telecommunication company. Your responsibilities include answering and directing incoming calls, relaying messages accurately, and assisting callers with inquiries or requests. You may also operate complex switchboard systems and follow established protocols for emergency calls. Excellent communication skills, patience, and a customer-oriented approach are crucial in delivering top-notch service in this role.

Tomáš Ondrejka

Co-Founder and CMO

Tomas is the CMO and co-founder of Kickresume, the company that has already helped nearly 4,000,000 job seekers land their dream jobs. Although these days his role revolves mostly around Kickresume's marketing strategy, he still likes to share his extensive knowledge of resumes and personal branding with job seekers around the world. Also, due to the nature of his work, he consumes an unhealthy resume-related content on daily basis.

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