Front-line Employee Resume Sample

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Written by Tomáš Ondrejka

Co-Founder and CMO

Feb. 29, 2024

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Front-line Employee Resume Sample (Full Text Version)

Cassius Sterlingwood

Nationality: American

Email address: hello@kickresume.com

Phone number: 999-999-999

Education

09/2013 - 06/2016, Bachelor of Science in Business Administration, Stanford University, Stanford, United States

GPA 4.0 (Top 1% of the Program)
The 2015 Academic Excellence Award winner
With a focus on customer service management and retail management

Work Experience

04/2019 - present, Front-line employees, Amazon, New York, United States

Provided exceptional customer service by greeting and assisting customers with their inquiries, ensuring a positive and satisfying experience.
Managed cash transactions accurately and efficiently, including handling cash, credit, and electronic payments, while maintaining a high level of integrity and confidentiality.
Demonstrated strong problem-solving skills by resolving customer complaints and concerns promptly and effectively, resulting in enhanced customer satisfaction and loyalty.

07/2016 - 03/2019, Customer Service Representative, American Express, New York, United States

Assisted customers in resolving inquiries and complaints by providing timely and accurate information, resulting in a 95% customer satisfaction rating.
Handled high-volume inbound calls, consistently meeting and exceeding performance metrics such as call duration and resolution time.
Built and maintained strong relationships with customers, gaining their trust and loyalty through effective communication and personalized assistance.
Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% reduction in customer escalations.

Skills

Languages

English

Spanish

Computer Skills

POS

Microsoft Word

Microsoft Excel

LMS system

CRM Software

Strengths

Customer service

Communication skills

Problem-solving

Adaptability

Time management

Team player

Hobbies

Exploring distant lands

Getting lost in a good book

Capturing moments

Every kind of sport

Position Overview:

A Front-line employee is a crucial part of an organization, directly interacting with customers, clients, or guests. They serve as the face of the company, providing assistance, answering questions, and ensuring a positive experience. Front-line employees can be found in various industries, such as retail, hospitality, and customer service. Their responsibilities include addressing inquiries, processing transactions, and resolving issues promptly and professionally. They play a pivotal role in building strong customer relationships and maintaining the company's reputation for excellent service. Front-line employees are essential for delivering quality experiences and contributing to the organization's success.

Tomáš Ondrejka

Co-Founder and CMO

Tomas is the CMO and co-founder of Kickresume, the company that has already helped nearly 4,000,000 job seekers land their dream jobs. Although these days his role revolves mostly around Kickresume's marketing strategy, he still likes to share his extensive knowledge of resumes and personal branding with job seekers around the world. Also, due to the nature of his work, he consumes an unhealthy resume-related content on daily basis.

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